To cancel or advise us of a return, please confirm your request by email to info@worktop-shop.co.uk, within 7 calendar days of delivery.
You will be responsible for the transportation of the goods back to us or to a destination of our choosing. The goods must be insured by you for the full value whilst in transit. Customer returns must be agreed upon in writing or by email by both parties before the goods are returned. Refunds will be processed within 14 calendar days of us receiving the goods back, providing the goods are returned to us in a re-sellable condition. Goods returned which are not faulty and are simply unwanted will incur a 30% restocking charge.
We will exchange or repair items if they are faulty or defective on delivery to you provided that you notify us by telephone and email within 48 hours of delivery. Manufacturer faults arising after installation will be subject to a full inspection and a complaints procedure as set out by the Manufacturer.
We, nor our suppliers, will be liable for defects arising from fair wear and tear, incorrect use, accidental damage, failure to comply with the manufacturer's installation and aftercare instructions, excessive handling, or negligence by you or your installer. All products are to be returned in their original packaging.
Worktops are all special order. We advise that you check carefully that you order the correct worktops for your project. In the event you need to return a worktop due to over ordering there is a 30% re-stocking fee on all worktops returned to the depot the worktops are despatched from.